Personal and Professional Experience

Those principles have stayed with me throughout both my professional and personal life.

In 2016, I moved into a more specialist Occupational Health environment focused on sickness absence support, where my work with the NHS began. I led operations teams, contact centres, and business development activities while working closely with NHS Trusts to understand absence management challenges and develop bespoke solutions tailored to individual Trust needs. No two Trusts were ever the same, and this experience gave me a deep appreciation of the regional and operational pressures faced across the NHS.

In 2021, I established and led a dedicated NHS support team providing consultancy, advice, case studies, and service development guidance to Trusts across England. By combining insight, operational experience, and collaborative working, we helped shape tailored solutions to support local healthcare challenges.

Later that year, I was approached to help lead an early Hospital@Home provision focused on supporting NHS Trusts with additional discharge capacity. The service enabled patients to leave hospital earlier and continue their rehabilitation safely at home with nursing and physiotherapy support. The outcomes were remarkable – reduced hospital bed days, faster rehabilitation, improved patient outcomes, and significant cost efficiencies for the NHS.

During this period, I developed a seven-step service solution framework that supported Trusts from identifying challenges through to delivering measurable outcomes. I worked extensively with Trusts across the East of England, London, Nottinghamshire, and Lincolnshire, while advising many more across the country. However, despite these successes, I recognised that true integrated care required more than healthcare alone – it required a seamless connection between health and social care.

In November 2023, I joined Abicare Services as CEO to lead the care business and shape a new, fully integrated Hospital@Home model. Combining my healthcare and care sector experience has allowed me to develop a truly patient-centred service that bridges the gap between clinical care and home support. The result is a more effective, efficient, and compassionate model that simplifies complex discharge pathways and delivers better outcomes for patients and NHS Trusts alike.

At the heart of our service is a commitment to creating smooth transitions from hospital to home, improving rehabilitation outcomes, reducing delays, and ensuring patients receive the right support, at the right time, in the place they feel safest.

I began my career in acute medicine and emergency care, where I developed the clinical instincts and practical skills that continue to anchor my practice today. Supporting patients during some of the most vulnerable moments of their lives taught me the importance of listening, reassurance, decisive action, and compassionate care.
Later, while working within community continuing care, I saw firsthand the transformational impact that receiving care at home can have on a person’s confidence, dignity, and wellbeing. Those experiences planted the foundations for the kind of integrated, person-centred service I now help shape through Hospital@Home.

As my career progressed, I moved into leadership and service development roles that enabled me to build teams, design services, and influence organisational culture. I successfully expanded an occupational health team from five to fourteen staff members, developed policies and procedures from the ground up, delivered large-scale wellbeing programmes, and introduced mental health initiatives that became recognised examples of best practice nationally. I have also established two occupational health services from the ground up.

These experiences now directly influence my work within Abicare Hospital@Home. I understand the importance of strong clinical governance, practical policy development, collaborative leadership, and creating systems that genuinely support both patients and healthcare professionals. Alongside clinical expertise, I bring a strong focus on communication, compassion, and ensuring care remains personal rather than procedural.

Hospital@Home brings together everything I value most about healthcare – clinical excellence, innovation, compassion, autonomy, and truly person-centred care. It enables patients to recover in the place where they feel most secure while reducing pressures on hospitals and improving overall patient outcomes.

Outside of work, my life centres around family, community, and the rewarding chaos that comes with being a governor, PTFA chair, chaperone, and mum. These experiences continually reinforce why home matters so much. Home is where people feel safest, most comfortable, and most able to heal – and that is why I am so passionate about the Hospital@Home model.

I am excited to continue helping shape a service that empowers patients to thrive at home, supports clinicians to deliver outstanding care, and brings innovation directly into the heart of healthcare delivery.